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Running the marketing department for a software or tech company is an exceedingly complex job.

The scope of work is vast, the technology and tactics field is broad and the expectations are high.

In a perfect world, all marketing tactics would easily generate a slew of fantastic leads.

Then, in that perfect world, your marketing automation tool would use it’s sixth sense to know whether or not the leads are qualified, hot and ready for the sales reps to follow up. Then, your marketing automation tool would magically ZAP those great leads to your sales reps and BOOM—lots of new deals are rolling in.

OK, let’s snap back to reality.

Have you ever walked into a store and instantly been swarmed by 2-3 sales people? Then when you told them you’re just browsing, you felt their eyes following the back of your head? It’s weird, right? No one likes to be bombarded, and the same philosophy should hold true in the design of your virtual establishment… your website.

Content Marketing World attendees - here’s your insider bar & restaurant list from a Cleveland marketing agency. You’ll want to bookmark this one!

Content Marketing World is one of the largest marketing conferences in the world, and it’s held right here in “The ‘Land.” With historical keynote speakers like Joseph Gordon Levitt and Tina Fey, this event digs into all things content…which, unless you’ve been living under a rock, supports pretty much all of your marketing efforts.

Here at Kiwi Creative, we’re taco aficionados, foodie fanatics, and craft beer crazy. So who better to give the insider info for all the best places to check out in between CMW sessions?!

Summer time means a much-needed escape to the beach, and with that, we get to finally catch up on all the books we’ve been meaning to read.

Here’s a few of the books we’re reading this summer:

The increased complexity of integrated marketing has not only shifted the ways that companies engage marketing agencies—it’s also changed the way that marketing agencies put together plans to meet their clients’ unique business goals.

Here are the three main questions most marketing agencies look at when they engage with a software or tech company who is looking to grow their business.

The voice of the customer can be heard in many different ways: through social media, review platforms, Google Analytics and even survey data.

So, let’s say you’ve tapped into each of these different platforms over a period of time. Now that you have all of this great customer data, how can you make it actionable? That’s where establishing your own Net Promoter Score can be used to improve and optimize your marketing efforts.

What makes a lead “qualified” at your software or tech company? If you answered “someone with a need and a budget,” then you need to get a little more specific. (Okay…a lot more specific.)

Think about your customers. Now, think about the customers that you’ve most liked working with. Now, add to that, the customers who fit within your long-term business objectives and goals for scale.

We know that Cleveland, Ohio doesn’t necessarily come to mind to most people when they think of the top cities for marketing agencies. On the contrary, Cleveland is a rockin’ city with a great deal to offer to its residents, especially to those who live in the marketing world.

Check out 12 noteworthy reasons it ROCKS to be a Cleveland marketing agency.

Big tech companies like Google, Dropbox and Slack offer products that are familiar, straightforward and easy to understand. But, not all SaaS companies are that fortunate. Instead, SaaS products and services often include multiple layers and complicated steps. While these complex elements can facilitate the customer’s user experience, it can be difficult to explain to them the functionality and processes, especially if they are brand new to your product. Fortunately, there are ways to simplify complicated products for prospective customers using the right visuals, language and layouts…and a creative partner, of course!

A lot has changed in advertising, especially over the last few years. While job titles and departments have changed, a lot of what we do is actually still the same. Agencies work hard to deliver the right message to the right people at the right time.

The advances in technology over the last decade have exploded and simplified the way we do things and lead to new ways to look at things. Thus…the creation of a lot of really cool new career paths. Although we don’t keep gin and bourbon stocked in our offices like they did back in the Mad Men days, we have been known to hit up some local microbreweries and Happy Hours after work as a team.